Unified communications
Most modern companies with advanced infrastructure, try to adjust to rapid changes in the world of telecommunications. There is a wide range of communication facilities nowadays: mobile phones, PPC, e-mail, instant messaging, office phones, virtual meeting rooms, text messages and digital video. Many of these devises are isolated from each other and for each of them own access tools and network systems need to be bought and installed, which require service and work coordination. Our company offers solutions based on the IP-technologies, designed to simplify communication system management, make it flexible and quickly adjustable to the changing business demands.
Tasks That Can Be Solved
Characteristic feature of modern communications is ability to use couple methods of connection setting and information transmitting between customers independently of their whereabouts or type of device. It can be different combination: stationary or mobile phone, software on PC or PPC, voice mail and e-mail, fax or instant messaging, multimedia conferences, SMS, MMS etc.
Components of Unified Communications
System of unified communication is a set of solutions for transmitting voice, data and video, which were specially designed for increasing communication effectiveness on enterprises of any size. Basic services of unified communications are:
- IP-telephony- integrated IP-telephony solutions allow building up-to-date telephone networks in companies, ranging from several dozen of users in a small business network or corporation remote branch to hundreds of thousand subscribers in a distributed network of large corporations. Solutions, offered by Business Solutions, as an additional option allow conducting and flexibly interfacing video telephony network, which may be a part of corporate convergent telephone system.
- Contact centre (CC)- is a hardware-software system, that directed to automation and effectives rise of work with big amount of calls that come from clients, partners, and other sources regardless of the electronic channels they come from: via phone, e-mail or companys web-page.
- Videoconferencing- is the most spread method of interaction nowadays, which opens wide possibilities for organizing effective communication between central office and affiliated branches, in mass-medias and distance education etc.
- Collaboration Resources-multimedia conferences, conference calls and situation centers are a single integrated solution for organizing and conducting of audio-video conferences, web-conferences, which use web-browser for shared work with files (for example during distance education, slide show, presentation of different training materials), editing files, text-chatting, whiteboarding etc.
- System of unified messages- is an additional option, being full-scale system of voice messages transmitting (voice mail), allows users listening with the help of their phone to e-mail messages, check for voice mail over Internet, and send, receive or forward fax messages.
- Mobility- additional service, which allows using single phone number, it assures routing of the calls to the device from which it is the most convenient for a user to talk at particular moment: office, home or mobile phone. Phones that work in GSM/Wi-Fi modes allow employees stay in touch both in the office and where mobile operators coverage is available, allowing switching between networks.
- Presence control- additional service, which uses dynamic information about presence, it allows users to check colleague presence in real time mode and quickly contact them using the most convenient communication facilities.
Intellectual Information Network
Solutions from unified communications family will work more efficient and offer users more additional services, if network infrastructure has built-in methods and tools for supporting interactions between communication system elements. Service Oriented Network Architecture offers integrated and competent approach to intellectual information network creating, which has all the necessary resources for building effective systems of unified communications. Network infrastructure, built based on SONA recommendations, is able for self-organization, self-defense and self-tuning for applications traffic and also for redistributing of system resources with purpose of maximizing stuff work effectiveness and idle prevention.
Unified communications system implementation on the enterprise allows lowing time waste, connected with information transmitting to employees, regardless communication facilities they use at present time. This assures work time economy, increases control over electronic communication cost, lower important information loss and speeds up decision making process. Unified communications secure closer integration of resources and channels of connection with main business processes of the company. Unified communications effectiveness appears in rationalization of company business-processes and result in company productivity increase.
Relying on wide family of Cisco Systems products, our company offers complete solutions for companies of any size according to their business needs. Companies may implement unified communication system in desired order, retaining flexibility and possibility for further clear migration on the new functional levels. We help our customers to design smooth transition strategy, foreseeing gradual migration to the IP-oriented systems from old equipment and painless coexisting of new and old systems, including analogous and public switched telephone connection and corporate IP-telephony systems.
Specialists of our company have all the necessary resources, solutions and qualification for professional and effective implementation of various difficulty level projects for companies of all sizes.
For any additional information please call +380 (44) 323-23-23, or write e-mails.